FAQ – Vino Manor

Once your order has been placed successfully, we will send you an email and/or an SMS confirming we have received your order.

We will then contact you via email and/or SMS confirming your order has been dispatched and provide you with a tracking number.

As a final step, you will receive an email and asked to write a review on your shopping experience with Vino Manor. This valuable feedback will help us to improve future customer experience and to grow into a better business.

Your order will be dispatched from our warehouse within 2-5 business days, if not stated otherwise. Please note that items ordered together may not be shipped out on the same day, and occasionally items may be temporarily out-of-stock or backordered. Rest assured, any shipping delays will be communicated.

Once your complete order has been dispatched you will receive a shipment email providing a tracking number.

Please go to our Tracking Service and enter the tracking number or your 4-digit order number together with the email address that was used when placing the order.

If your order hasn’t arrived within the estimated delivery time, as mentioned in our Shipping Policy, you can contact our Customer Service team at info@vinomanor.com for further assistance.

Please remember to provide your order confirmation number and item details when you contact us.

If you’ve ordered during one of our sales or the busy Christmas period please bear in mind that your delivery might take longer than normal to get to you.

Please note that if you have ordered more than one item, you may receive multiple shipment emails and items may arrive separately.

Every country reserves the right to charge tax on any imports, which is entirely out of our control. In the event a charge occurs, customers are 100% responsible for all taxes, duties or tariffs if applied by your local customs. Note that, the taxes, duties, or tariffs are not part of the shipping charges. It is not charged by us nor your post office. It is charged by your country's customs department. For an exact costs of these fees you should see your local post office or customs office. We will not be responsible for such expenses under any circumstances.

If you change your mind shortly after placing your order and want to request for your order to be cancelled/changed you can do so by emailing info@vinomanor.com.
Please include your full name, order number and email address within your request. Our Customer Service Specialists will check if it is possible to cancel/change your order before it is dispatched and if so, they will confirm your cancellation via email.

Cancellation and order changes due to customer remorse or incorrect purchase decision must be received within 24 hours after placing the order.

Cancellations can only be done prior to shipping. Once the shipping process has started, the
item is considered sold and the order can no longer be cancelled.

As we work around the clock to dispatch orders as quickly as possible we may not always be able to cancel/change your order once it has been placed. If this is not possible you will need to return it back to our warehouse once delivered for a refund.

All orders will be handled within 1-2 days and dispatched 1-3 days later depending on current work load.

Our FREE Premium Shipping typically takes 15-25 business days for delivery. We also offer an Express Shipping option, with delivery times ranging from 3-10 business days. For detailed delivery estimates, please refer to our Shipping page.

We offer a limited 2-year warranty on all our products to ensure your satisfaction. If you encounter any issues during this period, simply reach out to us by sending an email to info@vinomanor.com. Our team will promptly assess the problem and, if deemed necessary, provide you with a replacement part or a brand new item.

Note: Replacement claims are subject to Vino Manor's warranty guidelines and policies.

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