Shipping policy
DO YOU SHIP WORDLWIDE?
Yes, we offer FREE worldwide shipping to near all countries.
FROM WHAT LOCATIONS DO YOU SHIP?
We are a Swedish company that sources our products from several vendors within the US, Europe and Asia. Our largest warehouse is located in Guangdong Province not far from Hong Kong, where most of our orders are shipped from.
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
All orders will be handled within 1-2 days and dispatched 1-3 days later depending on current workload.
Our FREE Premium Shipping is usually delivered within 15-25 business days from dispatch (Note that business days do not include weekends and holidays.)
We also offer EXPRESS Premium Shipping for some of our stocked items.
| Ship to - Location | Estimated Shipping Time |
|
EXPRESS Premium Shipping |
5-12 Business Days |
| Local Warehouse | 3-10 Business Days |
| Australia, New Zealand | 15-30 Business Days |
| Canada | 15-35 Business Days |
| Europe | 15-30 Business Days |
| Russia Ukraine <3 | 20-35 Business Days |
| Saudi Arabia | 15-30 Business Days |
| United States | 15-25 Business Days |
| Rest of the World | 15-35 Business Days |
WHERE IS MY ORDER?
Your order will be dispatched from our warehouse within 2-5 business days (15-20 for custom items), we will send you a shipping confirmation email which will contain your tracking number. Please note that items ordered together may not be shipped out on the same day, and occasionally items may be temporarily out-of-stock or backordered. Rest assured, any shipping delays will be communicated.
MY PACKAGE ISN'T TRACKABLE, WHAT CAN I DO?
After getting the shipment confirmation mail it can take up to 5-7 business days until the tracking code is active. If you still experience problems please don’t hesitate to email our customer care team at info@vinomanor.com.
WILL THERE BE DUTIES/TAXES ON MY PACKAGE?
Every country reserves the right to charge tax on any imports, which is entirely out of our control. In the event a charge occurs, customers are 100% responsible for all taxes, duties or tariffs if applied by your local customs. Note that, the taxes, duties, or tariffs are not part of the shipping charges. It is not charged by us nor your post office. It is charged by your countries customs department. For an exact costs of these fees you should see your local post office or customs office. We will not be responsible for such expenses under any circumstances. Failure to pay these taxes could lead to the package being held or even destroyed by customs, and in such cases, we would not be able to process a refund.