Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

We understand that returning items can sometimes be a hassle, so we've designed our return policy to be as fair and convenient as possible. Please find the improved section below:

For Damaged Items or Quality Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

If you receive an item that is damaged or has any quality issues, we take full responsibility. In such cases, we will cover all the shipping costs for returns and replacements. Our priority is to ensure that you receive a product that meets your expectations in terms of quality and condition.

For Returns Due to Change of Mind
If you decide to return an item due to a change of mind or for any other non-defective reason, the responsibility for return shipping will be borne by the customer. We kindly ask you to understand that in such cases, we are unable to cover the return shipping costs.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Exceptions / non-returnable items
Certain types of items cannot be returned, custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Warranty
We offer a limited 2-year warranty on all our products to ensure your satisfaction. If you encounter any issues during this period, simply reach out to us by sending an email to info@vinomanor.com. Our team will promptly assess the problem and, if deemed necessary, provide you with a replacement part or a brand new item.

Please note that all replacement claims are subject to Vino Manor's warranty guidelines and policies. We want to make sure that you receive the best possible support and adhere to the necessary procedures to ensure a smooth resolution.

If you have any questions or require further information about our warranty, please don't hesitate to contact us. We are committed to providing you with exceptional service and ensuring your peace of mind with our products.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@vinomanor.com.

Faulty Address
We do not bear any costs if the package doesn't get picked up by the customer or in case of faulty address, provided by the customer itself.

Restocking fee
A restocking fee á 10% of the order value will be charged if any of the following reasons apply:
1. Customer refused the shipped item and it is returned to sender.
2. Customer did not pick up the item in customs and it is returned to sender.
3. The package is already in transit when the customer requested a cancellation that is accepted by us (late notice).

Initiate a Return
To start a return, you can contact us at info@vinomanor.com.

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@vinomanor.com.